Privacy Policy

This Privacy Policy explains how Pandido Casino generally handles personal information when you visit the website, create an account, use casino services, contact support or otherwise interact with the platform. It is intended to provide clear information for players in Australia about the types of data that may be collected, why it is needed and the choices available to you.

Pandido Casino operates under a licence issued by the Tobique Gaming Authority, reference number 0000071. Player data is protected with advanced encryption technology, and secure payment gateways handle both fiat and cryptocurrency transactions.

About this Privacy Policy

Pandido Casino respects the privacy of visitors and players. Personal information means information that identifies you, or that can reasonably be connected with you. The information handled by the site depends on how you use the services. For example, a person who only browses public pages may provide less information than a player who opens an account, makes a deposit, requests a withdrawal or completes identity checks.

This policy should be read together with the applicable terms and conditions and any notices displayed during registration, payment, verification or other account activities. Those notices may explain a particular collection or use of information at the time it occurs. If you do not provide information that is necessary for an account or a legal check, some services or account functions may not be available.

The policy applies to information collected through the website, account features, customer support channels, promotional communications and related online interactions. It does not necessarily apply to websites or services operated by third parties, even where a link to them is shown on the site. You should review the privacy information provided by those third parties before sharing information with them.

Information that may be collected

Account and contact information

When you register or use an account, the site may handle details such as your name, date of birth, residential or contact details, username, account credentials and communication preferences. It may also record information you provide when you contact support, report a problem, ask a question or take part in an account-related process.

Identity and verification information

To help confirm that an account belongs to the person using it, the site may request identity or address documents and other information needed for verification. This may include information shown on an identity document, information used to confirm age or location, and records of verification checks. Such information may also be reviewed as part of anti-fraud, safer gambling, security and account protection processes.

Payment and transaction information

The site may handle records about deposits, withdrawals, wagers, account balances, bonuses or other account activity where relevant to the services. Payment providers may process payment details directly. The site may receive information needed to confirm a payment, investigate a transaction, prevent misuse and keep an accurate account history. Complete card or banking details may not be stored by the site where a payment provider processes them, but this depends on the payment method and the relevant provider.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This can include your IP address, browser type, device type, operating system, language, general location information, pages viewed, links used, login activity, session information and details about errors or performance. This information helps the site operate properly, maintain security, understand how services are used and improve the player experience.

Information from other sources

Information may also be received from payment services, identity verification providers, security and fraud prevention services, analytics providers or other service partners. Information from these sources is used only for relevant account, operational, security, compliance or support purposes and may be combined with information provided directly by you.

How information is used and shared

Personal information is handled for purposes connected with providing and managing casino services. The main purposes may include the following:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints or requests.
Confirming identity, age and account details where verification is required.
Detecting and preventing fraud, money laundering, account abuse, collusion, unauthorised access and other security risks.
Maintaining accurate records of account activity and responsible use of the services.
Meeting legal, regulatory, court, tax, auditing and other formal obligations that apply to the service.
Monitoring, testing and improving the website, its features, security and performance.
Sending service messages, account notices and other communications needed to operate the account.
Sending marketing communications where you have permitted them or where otherwise allowed, subject to your available choices.

Information may be shared with carefully selected service providers that help operate the website and deliver services. These providers may support payments, identity checks, fraud prevention, hosting, technology, analytics, customer support, communications, security or technical maintenance. They should receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect players, the site or other people; investigate suspected unlawful or harmful activity; enforce applicable terms; respond to a valid legal request; or meet an obligation imposed by an authorised body. Information may be shared as part of a business change, such as a restructuring or transfer of services, subject to appropriate handling arrangements.

Pandido Casino aims to limit access to personal information to people and providers who need it for a legitimate business, service, security or legal purpose. Information may be processed using service providers or systems located in another country. Where this occurs, reasonable steps are taken to support appropriate handling and security, subject to the requirements that apply to the relevant service.

Cookies, security, retention and your rights

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account functions, understand website usage, improve performance and help protect the site. Some cookies are necessary for core features, while others may support analytics, personalisation or marketing. The availability of particular cookie controls can depend on the browser, device and services being used.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect the way some pages, account functions or preferences work. Your browser may also allow you to clear existing cookies, receive a notification before cookies are placed or prevent certain categories from being used.

Security and retention

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, monitoring, verification procedures and internal handling practices. No online service can guarantee that information will be completely secure, so you should keep account credentials confidential and contact support promptly if you suspect unauthorised activity.

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable processes.

How to exercise your data rights

Depending on the circumstances and the requirements that apply, you may ask to access the personal information held about you, request correction of inaccurate or incomplete information, ask for deletion of your information, or withdraw consent to receive marketing communications. You may also ask questions about how your information is handled or raise a concern about a privacy matter.

To exercise these rights, contact support@pandidocasino.best. Please describe your request clearly and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to confirm that the request comes from the account holder. Requests will be considered within a reasonable timeframe, but access, correction or deletion may be limited where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes.

You can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message or by contacting support@pandidocasino.best. Stopping marketing messages will not necessarily stop service communications, security alerts, transaction notices or other messages required to operate your account. If you have concerns about the handling of your information, contacting support is the first step so the matter can be reviewed.

Updates to this policy

This Privacy Policy may be updated when services, technologies, legal requirements or information-handling practices change. The updated version will be made available on the website, with the revision date or other notice where appropriate. You should review this page from time to time so that you remain informed about how personal information may be handled.